Impersonation Payment Scams
Criminals pose as a trusted organisation such as a bank, solicitor, government body or a family member to convince you to transfer money.
Let's Talk Claims is a trading style of Credit Claim Assist Ltd, a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN 832480).
You are not required to use a claims-management company or law-firm to pursue a claim. You can make the claim yourself for free to the bank from which you made the payments and if dissatisfied with the response to the Financial Ombudsman Service.
Why not take up our offer of a free, no-obligation consultation to discuss your case before deciding whether you wish to pursue the claim yourself or seek our assistance?
Sometimes scammers do not just pretend to be a bank, a company, or a government organisation — they may pretend to be someone you love. You might get a call, text, or email that looks like it is from a son, daughter, partner, or close relative.
It can feel incredibly real and pressuring. They might say their bank account is blocked, their phone has been lost, or they are in a financial emergency. Because it feels personal and urgent, it is natural to want to help straight away.
Common impersonation tactics
- Fake bank fraud teams asking you to move money to a 'safe account'
- Messages claiming to be from HMRC, the police, or a solicitor
- Family members asking for urgent help from a new phone number
- Company directors requesting confidential payments
- AI-generated voice or video used to sound like someone you know
Recognised APP fraud — and it can happen to anyone
These scams happen every day in the UK. They are a recognised form of Authorised Push Payment (APP) fraud, and they can happen to anyone — it does not mean you were not careful.
