Person carefully reviewing a suspicious supplier payment request on their phone

Invoice and Supplier Payment Scams

You are tricked into paying a fraudulent invoice after criminals intercept or imitate a real supplier.

Let's Talk Claims is a trading style of Credit Claim Assist Ltd, a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN 832480).

You are not required to use a claims-management company or law-firm to pursue a claim. You can make the claim yourself for free to the bank from which you made the payments and if dissatisfied with the response to the Financial Ombudsman Service.

Why not take up our offer of a free, no-obligation consultation to discuss your case before deciding whether you wish to pursue the claim yourself or seek our assistance?

Invoice and supplier payment scams happen when a payment is made believing it is going to a genuine business or supplier. Everything can appear completely normal until it is discovered the money went to a different account.

Scammers often intercept or imitate genuine supplier emails with convincing detail.

You may receive an invoice that looks legitimate, or be told that payment details have changed. This is especially common for businesses, landlords, contractors, and anyone making regular supplier payments.

How invoice fraud works

Email accounts are compromised or spoofed to look identical to a real supplier
Bank details on an otherwise genuine-looking invoice are changed
A follow-up email urges urgent payment before a deadline
Staff processing payments may not verify changes by phone
Funds are transferred to an account controlled by criminals

Always verify bank detail changes directly with your supplier using a known phone number.

Your options after an invoice scam

If you authorised the transfer, your bank may treat this as APP fraud. Report it immediately, document the fraudulent email trail, and seek guidance on preparing a formal claim if reimbursement is refused.

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