Older woman reading worrying messages from an online romance scam on her phone

Romance-Based Payment Scams

Someone builds a relationship with you online and then convinces you to send money under false pretenses.

Let's Talk Claims is a trading style of Credit Claim Assist Ltd, a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN 832480).

You are not required to use a claims-management company or law-firm to pursue a claim. You can make the claim yourself for free to the bank from which you made the payments and if dissatisfied with the response to the Financial Ombudsman Service.

Why not take up our offer of a free, no-obligation consultation to discuss your case before deciding whether you wish to pursue the claim yourself or seek our assistance?

Romance scams happen when someone forms a relationship online and gradually asks for financial help. These cases often build over weeks or months. The person feels real, supportive, and trustworthy.

Older woman reading worrying messages from an online romance scam on her phone
Payments are usually made in good faith — because trust was established, not because someone was careless.

Requests for money may be linked to emergencies, travel plans, medical bills, business problems, or investment ideas. Many people do not realise how common this is, and it affects people of all ages and backgrounds.

Common warning signs

  • The relationship moves quickly but you never meet in person
  • They avoid video calls or always have an excuse
  • Their story changes or contains inconsistencies over time
  • They ask for money for an emergency, visa, or flight
  • They suggest you keep the relationship private
  • They disappear or become hostile if you ask questions

What to do if you have sent money

Contact your bank immediately, report the scam, and keep records of all messages and transfers. If your bank refuses reimbursement, you may still be able to pursue a formal complaint or escalation.

Supportive guidance for victims of romance scams in the UK
We provide confidential, non-judgmental support to help you understand your options.
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