Claims management support after a scam
Let's Talk Claims helps you understand the process and explore your options with your bank.
Let's Talk Claims is a trading style of Credit Claim Assist Ltd, a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN 832480).
You are not required to use a claims-management company or law-firm to pursue a claim. You can make the claim yourself for free to the bank from which you made the payments and if dissatisfied with the response to the Financial Ombudsman Service.
Why not take up our offer of a free, no-obligation consultation to discuss your case before deciding whether you wish to pursue the claim yourself or seek our assistance?
Support for scam victims across the UK
As a Claims Management Company (CMC), Let's Talk Claims supports people who have been tricked into sending money to fraudsters. We provide clear, practical guidance through the claims process — from your first question through to bank complaints and, where necessary, escalation to the Financial Ombudsman Service.
We help clients affected by cryptocurrency scams, romance scams, invoice fraud, impersonation scams, and authorised push payment (APP) fraud. If you transferred funds believing the payment was genuine and your bank has refused reimbursement, we can help you understand your options.
How we support you step by step
- Free, no-obligation consultation
- Clear explanation of your consumer rights and bank obligations
- Help gathering evidence, timelines, and supporting documents
- Preparation and submission of formal complaints to your bank
- Guidance on escalation routes if your claim is rejected
- Support through Financial Ombudsman Service referrals where appropriate
Clear, practical support throughout the process
Being scammed can cause significant stress, anxiety, and financial uncertainty. That is why our team takes the time to listen, answer your questions, and tailor advice to your individual circumstances. Every case is handled with care and discretion.
Understanding your options
At Let's Talk Claims, we aim to make the claims process as simple, transparent, and straightforward as possible — so you never feel alone when dealing with banks or financial institutions.
With over 15 years' experience assisting customers with financial claims, we bring financial claims expertise to every case we discuss.